giovedì 11 giugno 2009

Service Catalog and Charge Back

On Italian CIO group in LinkedIn I just added discussion about the same topic.
Here you have thek link to my post Catalogo Servizi e Charge Back

Scope of my post it's just to have a feedback about the software used to create, manage and keep updated the logic behind the charge back.
First of all, for sure, you need a Service Catalog, by service, application or asset and then share it the business, to start to apply the charge back.
First virtually (showing them what they spend) and then directlty on their cost center.
Aim of that is to find out the best from IT, avoiding waste of time and project, focusing on what Business pay.

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